Council comes out shining in ratepayer survey

CASEY council’s satisfaction survey results have been released this month.
For its overall performance, Casey scored 61, one point above the state-wide average of 60, while for overall council direction, Casey scored 56, three points above the state-wide average of 53.
But its result for advocacy and customer service both took a hit compared to the state average – one point and three points respectively below the state average – while community consultation was the same at 56.
Each year, Local Government Victoria co-ordinates a state-wide Local Government Community Satisfaction Survey throughout local government areas.
The City of Casey participated in the 2015 survey between January and March with 400 Casey residents having their say on council’s performance.
“Council is committed to listening to feedback from residents and ensuring our services meet community needs,” Casey Mayor Mick Morland said.
“The 2015 results show that Casey continues to be on par with other outer metropolitan councils, while it scored considerably higher in most Victorian averages.
“With over 120 people moving into Casey each week, we have the pressures of delivering infrastructure for a growing community which other municipalities don’t have, so it’s fantastic, Casey’s results are higher than Victorian averages in the eyes of our residents.”